Privacy Policy
Learning Alternative Behaviors Youth and Family Services, LLC
Orlando, Florida | Virtual Counseling Throughout Florida
Effective Date: November 11, 2026
Learning Alternative Behaviors Youth and Family Services, LLC ("Learning Alternative Behaviors," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, or communicate with our practice.
We provide virtual mental health counseling services to eligible clients located throughout Florida.
Important: This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which explains how protected health information (PHI) is used and disclosed in connection with clinical services.
Our HIPAA Notice of Privacy Practices is available as a separate downloadable document on our website.
Depending on how you interact with our website or practice, we may collect the following information:
Personal Contact Information
Information you voluntarily provide, including your name, email address, telephone number, and information submitted through website contact forms.
Communication Information
Information associated with inquiries, appointment requests, email correspondence, and communications through our client portal.
Website Usage Information
Our website platform and enabled services may automatically collect certain technical information, including browser type, device information, IP address, cookies, and general website usage data.
SMS Communication Information
When clients receive text notifications through our client portal, we may maintain telephone numbers, communication preferences, and applicable consent records.
We encourage visitors not to submit sensitive medical information, diagnoses, or detailed mental health histories through general website contact forms.
We may use information collected through our website and communication systems to:
We do not use confidential client information for marketing or promotional purposes without the authorization required by applicable law.
We recognize the importance of protecting confidentiality in mental health care.
Protected health information maintained in connection with clinical services is handled in accordance with applicable federal HIPAA requirements and Florida confidentiality laws.
Our separate HIPAA Notice of Privacy Practices explains:
HIPAA Notice of Privacy Practices: Available through the separate downloadable PDF link on our website.
We respect the privacy of individuals who have received or inquired about counseling services.
Current and former clients are not automatically enrolled in promotional communications because of their treatment relationship with our practice.
Optional newsletters, educational materials, and practice announcements may be offered through separate subscription or consent processes.
When communications involve protected health information and constitute marketing under HIPAA, we obtain the authorization required by law.
Individuals may unsubscribe from optional promotional communications at any time.
We do not publicly identify individuals as clients or disclose their treatment relationships for promotional purposes without appropriate authorization.
Learning Alternative Behaviors Youth and Family Services, LLC uses its client portal and associated communication services to send appointment reminders, scheduling notifications, and other administrative communications related to counseling services.
Consent to Text Messaging
Clients may receive appointment-related text messages based on their communication preferences and applicable consent requirements.
We respect clients' communication preferences and provide options to request changes to how they receive appointment notifications.
Privacy and Confidentiality
We take reasonable precautions to protect client information when using electronic communication systems.
Standard SMS text messages may not be encrypted. To protect your privacy, we limit text messages to necessary administrative information and encourage clients to use our secure client portal for sensitive clinical communications.
Third-Party Sharing
We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their independent marketing or promotional purposes.
Authorized communication service providers may process information as necessary to deliver messages on our behalf, subject to applicable privacy and security requirements.
Opting Out of Text Messages
Clients may request to stop receiving optional text notifications by updating their communication preferences through the client portal, when available, or by contacting our practice directly.
If supported by our messaging service, replying STOP to a text message may also stop future messages.
Message Frequency and Charges
Message frequency varies depending on scheduled appointments and administrative needs. Standard message and data rates may apply.
Consent to optional promotional text messaging is not required to receive counseling services.
Our website may use cookies and similar technologies provided by our website hosting platform or enabled website services.
These technologies may support website functionality, security, performance monitoring, and visitor experience.
You may be able to control cookies through your browser settings or available website consent controls.
We recognize that website activity involving mental health services may be sensitive and are committed to evaluating website technologies and handling information in accordance with applicable privacy requirements.
We may use third-party providers to support website hosting, secure client communications, appointment scheduling, payment processing, or practice administration.
We limit disclosures to those necessary and legally permitted for the services involved.
When a vendor creates, receives, maintains, or transmits protected health information on our behalf and qualifies as a HIPAA business associate, we require an appropriate Business Associate Agreement.
External websites or services linked from our website may maintain separate privacy policies.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, or disclosure.
However, no website, electronic communication method, or information storage system can be guaranteed completely secure.
Information is retained as reasonably necessary for its intended purpose and in accordance with applicable legal, clinical, and professional recordkeeping requirements.
Depending on the information involved and applicable law, you may request to:
Certain information, including clinical records, may be subject to legal retention requirements or other limitations.
Requests involving protected health information are addressed under our HIPAA Notice of Privacy Practices and applicable law.
Our website is intended to provide general information about counseling services.
We do not knowingly collect personal information online from children under age 13 in violation of applicable law.
Parents or legal guardians seeking counseling information for minors may contact our practice directly.
Confidentiality and access to minors' clinical records are governed by applicable federal and Florida law.
We may update this Privacy Policy to reflect changes in our website, services, information practices, or applicable laws.
Any revisions will be posted on this page with an updated effective date.
We encourage visitors to review this policy periodically.
For questions about this Privacy Policy or requests involving your personal information, please contact:
Learning Alternative Behaviors Youth and Family Services, LLC
Privacy Officer: LaToya Boyd, LMHC
Location: Orlando, Florida
Services: Virtual Counseling Throughout Florida
Telephone: 888-341-5860
Email: lab@learningbehaviors.com
Website: www.learningalternativebehaviors.com
Effective Date: November 11, 2026
This Website Privacy Policy should be read together with our separate HIPAA Notice of Privacy Practices where applicable.
Learning Alternative Behaviors Youth and Family Services, LLC is committed to protecting the privacy and confidentiality of your health information.
For additional information about how your protected health information may be used and disclosed, please review our HIPAA Notice of Privacy Practices.
Download HIPAA Notice of Privacy Practices (PDF)
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